Valued relationships
We deeply value the relationships we have with our clients. Unlike the typical ‘call centre’ experience, our clients are connected directly to a dedicated consultant who serves as their account manager. This relationship provides them with consistent, familiar and accessible support. They have direct access to their consultant’s mobile, office number, and email, ensuring they can get our assistance whenever needed. This leads to a seamless and stress-free client experience, even if their primary consultant is unavailable, as another team member will efficiently manage their requirements.
Community
“Building stronger relationships. By supporting our clients and team, we create lasting connections that benefit everyone.”
Strive
“We go above and beyond, proactively supporting businesses, their teams, and their aspirations to ensure continuous growth & success.”
Integrity
“Guided by ethics and mutual respect, we believe in doing what’s right for our clients, ourselves, and the community”
Success
“It’s shared—we all grow and flourish together. Together we achieve meaningful results, so we all grow and benefit.”
The people powering your growth
Bringing expert knowledge and personalised support to every client.
Karen Arnold – Managing Director (‘Boss Lady’)
Expert in: Employee Relations, HR Advisory, Performance Management, Policies, Compliance, Grievance Resolution
Qualifications: Bachelor of Legal & Justice, Dip. Legal Services, Cert IV Training & Assessments
Greg Arnold – Senior Consultant
Expert in: Industrial Relations, Unfair Dismissals, Mediation, Training & Workshops, Investigations
Qualifications: Bachelor of Business (Industrial Relations), Mediation, Workplace Investigator
Jane Van Gulik – Consultant
Expert in: Employee Handbooks, HR Advisory, Policies, HR Systems
Qualifications: Cert IV Human Resource Management
Priscilla Van Den Broek – Client Concierge
Peter Norrie – Senior Consultant
Expert in: Industrial Relations, Payroll Compliance, Enterprise Agreements, Change Management, Restructuring, HR Advisory, Terminations
Qualifications: Bachelor of Sc MAdmin (HR & Change Management)
Zoe Patterson – Marketing Coordinator
Decades of Expertise, Proven Results
Scalability and Flexibility: Our business grows with our clients’ businesses. We offer unique retainer packages that grant clients the flexibility to choose and modify the services they need as their business evolves. This model offers both convenience and cost-efficiency, as clients use our services exactly as needed without unnecessary expenditure.
1,244
Employment
contracts
31
Enterprise
agreements
649
Training
workshops
11,189
General HR
advice
Customised services
We don’t believe in generic answers. Each client’s needs are unique, and our services are customised to match those individual requirements. Whether it’s crafting personalised employee handbooks, conducting payroll audits or advising on complex HR matters, every solution is tailor-made.
This bespoke service model addresses the client’s immediate needs and aligns with their long-term goals. Our popular HR training sessions are the only professional education of this type that are delivered locally.
Awards & Memberships
We are proud to be recognised for excellence in HR and employment law, with accolades such as finalists in the Tweed Regional Business Awards for 7 years, winners of the 2024 ‘Excellence in Small Business’ and ‘Excellence in Professional Services’ awards, and highly commended in the Northern Rivers Regional Business Awards.
Director Karen Arnold was a 2024 finalist in the National Australian Women in Small Business Champion Awards and has been recognised as an Outstanding Business Leader at local and regional levels.
Our leadership extends beyond our business, serving on various boards to contribute expertise, shape policies, and drive positive change. This involvement ensures our practices remain innovative and aligned with industry standards and community needs.
Trust is earned
Local Focus and Community Engagement: Our business is deeply embedded in the community. While we focus on serving local clients in the Tweed Shire, Northern Rivers and Southern Gold Coast, we also have clients from the Daintree to Victoria, South Australia, Western Australia and New Zealand. Both Greg and Karen actively participate in local business chambers and BNI, and we support local charities with their HR, either pro-bono or at significant discounts. This embeds our business within the community and enhances our local engagement.