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Privacy Policy

1 – Our Commitment to Privacy

Effective Workplace Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our services, including the use of our HR platform Sprint HR, and any related consulting and advisory services.

We may also use your personal details to communicate about additional services, platform updates, and relevant business information.

2 – What Personal Information We Collect

We may collect and hold the following categories of personal information:

2.1. Contact and Identity Information

  • Name, date of birth
  • Email address, phone number
  • Residential and postal address
  • Company name, job title
  • Identification (e.g. driver’s licence, passport)

2.2. Employment and HR Information

  • Employment status, contracts, job roles
  • Payroll, remuneration, and performance data
  • Leave records, timesheets, disciplinary records
  • Qualifications, licences, and certifications
  • Organisational structures and feedback data

2.3. Financial and Payment Information

  • Billing address and name
  • Credit card details (processed by a third-party payment gateway such as Stripe)
  • Payment status, transaction ID (we do not store full credit card details)

2.4. Sensitive Information (with consent or legal requirement)

  • Health or medical information
  • Criminal history or background checks
  • Diversity and inclusion data
  • Grievance or investigation records

2.5. Digital and Usage Information

  • IP address and browser type
  • Session activity and platform usage metrics
  • Cookies and analytics from our websites or digital tools

3 – How We Collect Personal Information

We may collect personal information:

  • Directly from clients, employees, or users during account setup or service delivery
  • From documents provided by your employer or representative
  • Through our platform (Sprint HR), website forms, or communications
  • From third parties (e.g. referees, compliance officers)
  • From public sources (e.g. LinkedIn)
  • Using cookies and website analytics

We ensure all collection methods comply with legal requirements and, where applicable, we obtain your consent.

4 – Why We Collect and Use Personal Information

We collect personal information to:

  • Provide access to and support for Sprint HR
  • Deliver HR consulting and workforce advisory services
  • Administer payroll, compliance, and performance management
  • Process secure payments and issue invoices
  • Meet contractual and legal obligations
  • Communicate updates, alerts, and services – You may unsubscribe from receiving communications at any time by clicking the ‘Unsubscribe’ link in the footer of any of our newsletter emails.
  • Improve our platform, products, and user experience

Failure to provide necessary personal information may limit our ability to offer full services.

In certain circumstances, we may be required to collect personal information from third parties, depending on the nature of your enquiry.

5 – Payment Information and Third-Party Processors

We use trusted third-party payment processors (e.g. Stripe & Eway) to securely process credit card payments. When you enter payment details:

  • You provide them directly to the payment processor.
  • We do not store your full credit card details.
  • The processor complies with PCI-DSS and maintains their own privacy policy.
  • We may receive partial data (e.g. billing address, transaction ID, payment status).

6 – Disclosure of Personal Information

We may disclose personal information to:

  • The client/employer that engaged our services
  • Authorised HR administrators and internal personnel
  • Third-party providers (e.g. IT support, hosting, payment processors)
  • Legal and regulatory authorities when required
  • Professional advisers (legal, accounting, compliance)

All third parties are subject to strict confidentiality and data protection obligations.

7 – Cross-Border Disclosure

While we primarily store data in Australia, some third-party providers may process or store data offshore (e.g. cloud services). Where this occurs, we take reasonable steps to ensure those providers uphold equivalent privacy protections in line with APP 8.

8 – Data Security

We implement appropriate safeguards to protect personal information, including:

  • Password-protected systems and access controls
  • Encrypted communications (e.g. HTTPS)
  • Role-based platform access and two-factor authentication
  • Secure servers and physical storage where applicable
  • Staff confidentiality agreements and privacy training

Information is retained only as long as necessary. When no longer required, it is securely destroyed or de-identified.

9 – Access and Correction

You may request access to, or correction of, your personal information. Requests should be submitted in writing to our Privacy Officer. We will respond within 30 days, and if a request is refused, we will provide written reasons.

10 – Complaints and Concerns

If you believe your privacy has been breached or mishandled, please contact our Privacy Officer. We will investigate your concern and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

11 – Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request. We encourage you to review it periodically.

12 – Contact Us

Privacy Officer
Effective Workplace Solutions
Email: enquiries@ewsolutions.com.au
Phone: 02 6676 3445
Address: PO Box 222, Pottsville NSW 2489, Australia

Last updated: 26 June 2025